PLEASE REVIEW ALL OF OUR FAQ’s PRIOR TO EMAILING US.
Q: Where is my package?
A: Your USPS tracking number can be found in your shipping confirmation email.
Q: When will my order be shipped?
A: All in-stock items are shipped in 24-48 business hours; Monday-Friday (< 3 pm), and occasionally on Saturdays (< 1 pm). If you place an order on Friday night, your package will be shipped Monday afternoon. All PRE-ORDER items ship as soon as they are back in stock.
Q: When will I receive my order?
A: DOMESTIC CUSTOMERS: First Class: 3-5 business days. Priority Mail: 1-3 business days. Priority Express: 1-2 business days.
INTERNATIONAL CUSTOMERS: First Class: 2-4 weeks (excluding business days). Priority Mail: 1-2 Weeks (excluding business days).
All these delivery estimates are based off of USPS's delivery claims. Please remember, delivery estimates are estimates, and will vary during holidays and upon weather conditions. Once your package is dropped off at USPS it is completely out of our control after that.
Q: Do you ship internationally?
Q: When will I receive my pre-order item?
A: Most pre-order items take 1-4 weeks to be restocked. Larger items (horns) can take up to 6 six weeks. If you need any further info please email us.
Q: An item I want is out of stock, when will it come back?
A: It usually takes 2-4 weeks for something to be back in stock. Please keep checking back. We appreciate your interest in our products!
Q: I ordered a wrong size, how can I exchange it?
A: Ship the item back to us at: 212 Crossroads BLVD #195 Saratoga Springs, UT 84045. Include a note of what you need done to your item; change of size, return, etc. Once we receive the package from you, with instructions, we will get it back to you asap.
Q: I received the wrong item/size. How can I get the correct item/size?
A: If we (Viking Merch) send an incorrect item/size: Please place the item back into the original packaging, with a note of what needs to be done, tape the package back together, and write REFUSED on the package and simply mail it back to us. We will then cover shipping next time around. If the customer ordered the incorrect item, they will need to cover shipping the second time, but please still follow the steps above.
Q: Can I return/exchange my item(s)?
A: All new items can be returned/exchanged within 30 days of ordering. Please don't wait months to contact us, as then some items may be discontinued and we can no longer offer an exchange. All returns/exchanges must be mailed back to: 212 Crossroads BLVD #195 Saratoga Springs, UT 84045. All return shipping costs will be covered by the customer.
Q: I want to return my item(s), will I be refunded the shipping cost?
A: No. We cannot give refunds on shipping, if the item has already been mailed. You will receive a refund on the item(s) you wish to return, excluding the shipping cost.
Q: My package was lost or stolen.
A: Viking Merch is not responsible for any lost or stolen orders. Please contact your local post office/mailman ASAP for further information as to where your package was delivered. Sometimes, a family member or neighbor accidentally receives it, please ask around. Also, on occasion, the post office claims they delivered packages, when in actuality it'll be delivered within the next few days. We ship to the exact address the customer provides us with, no changes are made. If a customer provides us with a faulty address and the package is lost, we cannot replace it; we are not responsible for any lost or stolen packages.
Q: I've entered in an incorrect shipping address, can you fix it?
A: If the package hasn't been shipped, we can update the address. Please email us immediately at: firstname.lastname@example.org with your correct address. If the package has been shipped, and is delivered to an incorrect address, we cannot cover your mistake, please call your local post office to try to get it sorted. If you contact your post office in a timely manner, they can normally rectify the error. Once we mail your package, it's completely out of our control as to where it'll go. It is crucial for you to provide us with your correct info.
Q: I received customs fees on my item(s) that I wasn't aware of.
A: On occasion we hear of customers being charged customs fees or other taxes. Please be aware of your countries laws as we are not. Sometimes customers refuse to pay their country's fees and don't accept the package; if you do this and the item is not returned back to us, we will not be able to give you a refund on an item we did not receive back. If we receive the item back, you will get a refund on the items minus shipping costs of course.
Q: My pewter bracelet broke and I've had it for over 30 days. Can I exchange it?
A: Returns/exchanges on our pewter bracelets are good for 30 days after purchase. These bracelets must be taken care of (heated up before each and EVERY time of being put on or taken off) or they will end up breaking. If your pewter bracelet cracks months after it's been in your possession, we cannot replace it. Please contact us within 30 days of an issue.
Q: Can I shower with my pewter bracelet?
A: We wouldn't recommend to do so. These bracelets are sensitive to water, they can get a little wet but we don't recommend it at all. If the bracelet is submerged in water for too long and not dried off properly, it will stain. Again, please heat the bracelet up prior to putting on or removing to prevent your bracelet from breaking.
Q: How can I qualify for a FREE Thor's Hammer?
A: All orders with a grand total of $150+ (excluding shipping costs) will receive a FREE Thor's Hammer in their package.
Q: I thought I qualified for a FREE Thor's Hammer, but never received it?
A: If a coupon code was applied to your order, making the total (prior to shipping) less than $150, you will not receive a FREE Thor's Hammer. On occasion, after a customer applies a coupon code and the total is less than $150, our system may not catch it, and won't take off the FREE item. All orders of $150, excluding shipping costs, will receive a FREE Thor's Hammer in their package. All orders under $150 do not qualify for the FREE Thor's Hammer.
Q: Do you have a catalog?
Q: I payed for Priority shipping but you shipped it First Class?
A: If your order needs to be shipped in separate orders (example: an item is on back-order), we may default to First Class to ensure shipping is completely covered, and to ensure you get your items as soon as possible.
Q: Is there a Viking Merch number I can call?
A: No; all customer support is handled via: email@example.com. Please do not reply to any of your confirmation emails, as do not receive those emails, nor contact us via social media. Emails sent to the above email are always our main priority.
Q: I asked you a question via social media; Facebook Messenger, Instagram Messenger, etc, and haven't received a response.
A: Please only message us at: firstname.lastname@example.org We hardly get around to any IM messages, and when we do, there may be a 7-day delay in response.
Q: Why has [certain coupon code] expired?
A: We always offer a 10% coupon code: Odin. On occasion, during holiday seasons, we'll run exciting promotions of up to 25% off, but those do expire on the mentioned date and time and will not be reactivated after being expired.
Q: I'm interested in becoming a wholesaler.
A: Wholesale orders are a minimum of $250 OR 10 pieces per item. Make a list of all the items you'd like at wholesale prices, email them to us at email@example.com and we'll get back to you as soon as we can.
If you have any further questions, please email us at: firstname.lastname@example.org - Please allow up to two business days for a reply.
Emails are normally answered in 48 business hours, M-F 9am-5pm. If you email us Friday night, please anticipate to get a response Monday morning. Thank you!