FAQs

Q: Where is my package

A: Please refer to your USPS tracking number, which can be found in your shipping confirmation email.

 

Q: How long does it take to ship my order?

A: All in-stock items are shipped in 24-48 business hours. Items on pre-order ship as soon as they're back in stock.

 

Q: When will I receive my order?

A: Priority and First Class packages normally take at least 2-5 business days to reach our domestic customers, and 2-4 weeks for international. If you need a quicker ship time, please opt for Priority Mail Express aka overnight shipping. And remember, shipping estimates are estimates. Once your package is dropped off at USPS it is completely out of our control after that.

 

Q: "Do you ship internationally?"

A: Yes.

 

Q: "I ordered a pre-order item, when can I expect to receive it?"

A: Check the listing description of your pre-order item, as a shipping estimate will be located there.

 

Q: "An item I want is out of stock, when will it come back?

A: We cannot provide an exact date as to when items will be restocked; they all vary. However, it usually takes 2-4 weeks for something to be back in stock. Please keep checking back. We appreciate your interest in our products!

 

Q: "I ordered a wrong size, how can I exchange it?"

A: Please ship the item back to us at: 88 S 900 E Suite 304 Salt Lake City, UT 84102. Include a note of what you need done to your item. We're quick with handling exchanges (as long as the item is in stock). Once we receive the package from you, with instructions, we will get it back to you asap. 

 

Q: "I received the wrong item/size. How can I get the correct item/size?"

A: If we (Viking Merch) send an incorrect item/size: Please place the item back into the original packaging, with a note of what needs to be done, tape the package back together, and write REFUSED on the package and simply mail it back to us. We will then cover shipping next time around. If the customer ordered the incorrect item, they will need to cover shipping the second time, but please still follow the steps above.

 

Q: "Can I return/exchange my item(s)?"

A: If you contact us in a timely matter, we will be happy to return/exchange your items. Please don't wait months to contact us, as then some items may be discontinued and we can no longer offer an exchange. All returns/exchanges must be mailed back to: 88 S 900 E Suite 304 Salt Lake City, UT 84102. All shipping will be covered by the customer.

 

Q: "I want to return my item(s), will I be refunded the shipping cost?"

A: No. All shipping charges are determined by USPS. We cannot give refunds on shipping if the item has already been mailed. You will receive a refund on the item(s) you wish to return, but not on the shipping cost.

 

Q: My package was lost or stolen.

A: We are not responsible for any lost or stolen packages. Please refer to your post office/mailman to see if they have any further information as to where they delivered your package. We ship to the exact address the customer provides us with, no changes are made. If a customer provides us with a faulty address and the package is lost, we cannot replace it.

 

Q: I've entered in an incorrect shipping address, can you fix it?

A: We can update addresses only if it hasn't been shipped. Please immediately email us at: info@vikingmerch.com for us to quickly update your address. If the item has been shipped, and is delivered to an incorrect address, we cannot cover your mistake, please call your local post office to try to get it sorted, which they will be able to do so if you explain the error. Once we mail your package, it's completely out of our control as to where it'll go. It is crucial for you to provide us your correct info.

Q: "My pewter bracelet broke and I've had it for over 30 days. Can I return it?"

A: We accept returns on our pewter bracelets for up to 30 days. These bracelets must be taken care of (heated up before each and EVERY time of being put on or taken off) or they will end up breaking.

 

Q: "Can I shower with my pewter bracelet?"

A: We wouldn't recommend to do so. These bracelets are sensitive to water, they can get a little wet but we don't recommend it at all. If the bracelet is submerged in water for too long and not dried off as much as possible, it will stain. Again, please heat the bracelet up prior to removing to prevent from snapping.

 

Q: "How can I qualify for a FREE Thor's Hammer?"

A: All orders of $150, excluding shipping costs, will receive a FREE Thor's Hammer in their package.

 

Q: "I thought I qualified for a FREE Thor's Hammer, but never received it?"

A: If a coupon code was applied to your order, making the total (prior to shipping) less than $150, you will not receive a FREE Thor's Hammer. On occasion, after a customer applies a coupon code and the total is less than $150, our system may not catch it, and won't take off the FREE item. All orders of $150, excluding shipping costs, will receive a FREE Thor's Hammer in their package. All orders under $150 do not qualify for the FREE Thor's Hammer.

 

Q: Do you have a catalog?

A: No.

 

Q: I payed for Priority shipping but you shipped it First Class?

A: If your order needs to be shipped in separate orders (example: an item is on back-order), we may default to First Class to ensure shipping is completely covered, and to ensure you get your items as soon as possible.

 

Q: Is there a Viking Merch number I can call?

A: No. All customer support is handled via: info@vikingmerch.com. Please do not reply to any of your confirmation emails, as we rarely check those responses. Emails sent to the above email are our main priority.

 

Q: I asked you a question via social media; Facebook Messenger, Instagram Messenger, etc, and haven't received a response.

A: Please only email us at: info@vikingmerch.com We hardly get around to any IM messages, and when we do, there may be a 7-day delay in response.

 

Q: "Why has [certain coupon code] expired?"

A: We always offer a 10% coupon code: Odin. On occasion, during holiday seasons, we'll run exciting promotions of up to 25% off, but those do expire on the mentioned date and time and will not be reactivated after being expired.

 

Q: "I'm interested in becoming a wholesaler with your items, how do I do that?"

A: Wholesale orders are a minimum of $250 OR 10 pieces per item. Make a list of all the items you'd like at wholesale prices, email them to us at info@vikingmerch.com and we'll get back to you as soon as we can.

 

Q: "I received customs fees on my item(s) that I wasn't aware of."

A: On occasion we hear of customers being charged customs fees or other taxes. Please be aware of your countries laws as we are not. Sometimes customers refuse to pay their countries' fees and don't accept the package, if you do this and the item is not returned back to us, we will not be able to give you a refund on an item we did not receive back. If we receive the item back, you will get a refund on the items minus shipping costs of course.

 

If your question was not answered here, please email us only at: info@vikingmerch.com

Emails are normally answered in 24-48 business hours, M-F 9am-5pm. If you email us Friday night, please anticipate to get a response Monday morning.

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